Shipping Info

Greetings from TheLotusGroup,

Thank you for the Order. Every order is extremely important to us. Our mission is to provide you Unmatchable experience from Order entry to delivery of the product. We have put a lot of focus on making sure the product gets delivered to our customers as quickly as possible.

Order is processed as per following steps.

1.  Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

2.  Order Processing From

• Filed within 48 hours of receiving payment.

Please note that this does not include Holidays and weekends. Order acknowledgment and confirmation of product availability will be sent to you via email after your order is completed. An order tracking number will also be included in a separate order completion email.

Please note that all packages are shipped uninsured. You will only be charged for the items that are shipped to you, along with any charges for expedited shipping. Standard shipping is free for all orders above $99.

3.  Shipping From:

• West Coast :  3 to 5 Business Days
• East Coast  :  4 to 8 Business Days
• Expedite Shipping at additional cost.

Note:

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit ticket or email us at support@thelotusgroup.us within 30 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Thank you for Shopping with us.

Customer Service

TheLotusGroup