Frequently Ask Questions
Product & Material Questions
1. What are the containers made of?
o Our compostable food containers are made from renewable plant-based materials like bagasse (sugarcane fiber), PLA (corn-based bioplastic), and bamboo fiber. These materials provide a sustainable alternative to plastic and Styrofoam.
2. Are they truly compostable, and how long does it take for them to break down?
o Yes! Our containers are certified compostable and break down within 90-180 days in an industrial composting facility. Unlike plastic, which can take centuries to degrade, these containers turn into nutrient-rich soil.
3. Can they handle hot and cold foods?
o Absolutely! Our containers are designed for both hot and cold foods. They can handle soups, sauces, and frozen meals without compromising quality.
4. Are they microwave and freezer safe?
o Yes, they are microwave-safe for reheating and freezer-safe for storage. They maintain their structure without breaking down.
5. Do they leak or get soggy with liquids and oily foods?
o Our containers are engineered to be leak-resistant and oil-resistant. The natural fibers absorb minimal moisture, keeping your food secure.
6. Are they durable and stackable for storage?
o Yes! They are sturdy, lightweight, and stackable, making them easy to store and transport in busy restaurant kitchens.
Sustainability & Certifications
7. Are they certified compostable (BPI, ASTM D6400, etc.)?
o Yes, our products are BPI-certified and meet ASTM D6400 standards for compostability. This means they have been rigorously tested to ensure they break down in a composting environment.
8. Are they biodegradable or just compostable?
o They are both biodegradable and compostable, but the key difference is that compostable products break down into beneficial organic matter under the right conditions, while some biodegradable products may still leave behind microplastics.
9. Can they be composted in a backyard compost, or do they require an industrial facility?
o Our containers are best suited for industrial composting facilities, where the temperature and conditions allow for efficient breakdown. Some customers report success in backyard composting, but results vary.
10. What is the environmental impact compared to plastic or Styrofoam?
· Our containers reduce plastic waste, require fewer fossil fuels to produce, and decompose naturally instead of polluting landfills and oceans. Switching to compostable packaging helps lower your restaurant’s carbon footprint.
Cost & Pricing
11. How do your prices compare to plastic or Styrofoam containers?
· While compostable containers may have a slightly higher upfront cost, they provide long-term benefits by reducing environmental impact, improving your brand image, and helping meet upcoming plastic regulations.
12. Do you offer bulk discounts?
· Yes! We offer volume-based pricing, so the more you order, the lower your cost per unit. Let’s discuss your needs, and we’ll provide a customized quote.
13. Are there any additional costs (e.g., shipping, taxes)?
· Shipping costs depend on your location and order size, but we offer free shipping for bulk orders. Taxes vary based on your location. We’ll provide a full cost breakdown before you place an order.
14. Can I get a free sample before purchasing?
· Absolutely! We’re happy to send samples so you can test the quality firsthand.
Customization & Branding
15. Can I print my restaurant logo on the containers?
· Yes! We offer custom printing to showcase your brand. Eco-friendly inks and embossing options are available.
16. What is the minimum order quantity for custom printing?
· Custom printing typically requires a minimum order of 5,000-10,000 units, depending on the container type.
17. What are the printing options (full-color, single-color, embossed, etc.)?
· We offer single-color, full-color, and embossed branding options. Let us know your design preferences, and we’ll find the best solution.
18. How long does it take for custom orders to be delivered?
· Custom orders typically take 4-6 weeks for production and delivery. Rush options may be available.
Logistics & Availability
19. Do you have a local distributor, or do you ship directly?
· We work with local distributors in many areas and also offer direct shipping to ensure you get the best pricing and availability.
20. How fast can you deliver orders?
· Standard orders ship within 3-5 business days. Bulk or custom orders may take longer.
21. Do you have consistent stock availability?
· Yes! We maintain steady inventory levels to fulfill orders quickly. If you have ongoing needs, we can set up automatic reordering to prevent shortages.
22. What happens if there are supply chain delays?
· We proactively manage our supply chain and will communicate any delays ahead of time. We also offer alternative container options if needed.
Regulations & Compliance
23. Do these containers comply with local food safety regulations?
· Yes! Our containers meet FDA food safety standards and comply with local regulations for food packaging.
24. Are they PFAS-free (perfluoroalkyl substances used for grease resistance)?
· Yes, our products are 100% PFAS-free, meaning they don’t contain harmful chemicals commonly found in food packaging.
25. Do they meet my city’s composting or waste disposal requirements?
· We stay updated on local composting laws and can help you determine if our products meet your city's requirements. We can also provide documentation if needed.
Customer Experience & Support
26. What if I receive defective or damaged products?
· We stand by our quality. If you receive defective items, we offer easy replacements or refunds.
27. Do you offer refunds or replacements?
· Yes, we have a satisfaction guarantee. If you’re not happy with your order, we’ll work with you to resolve any issues.
28. Can I set up a subscription or recurring order?
· Yes! We offer subscription plans to ensure you never run out of containers. This also locks in bulk pricing for you.
29. Do you have customer support if I have an issue?
· Absolutely! Our support team is available via phone, email, and chat to assist you.