Privacy Policy

Who we are

This website is operated by Seedling Geek Services LLC, doing business as The Lotus Group ("we", "us"). This policy explains how we handle personal information when you visit our website, create an account, or place an order.

Information we collect

Information you give us: your name, company, email address, phone number, shipping and billing addresses, order details, quote and sample requests, messages, and product reviews.

Payment information is entered on our checkout provider's secure checkout page (Shopify). We do not store full card numbers.

Information collected automatically: device and browser type, pages visited, and similar usage data collected through cookies and similar technologies.

How we use information

To process and deliver orders, provide customer support, respond to quotes and inquiries, manage your account and subscriptions, send order-related messages, send marketing emails if you sign up, prevent fraud, improve our website, and meet legal obligations.

Sharing

We share information only with service providers that help us run our business, such as our e-commerce and payment platform, shipping carriers, website hosting, and email providers, and when required by law. We do not sell your personal information.

Marketing emails

You can unsubscribe from marketing emails at any time with the link in every email or on our unsubscribe page.

Cookies

We use cookies to keep your cart and sign-in working and to understand how the site is used. You can control cookies through your browser settings; some features may not work without them.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.

Your choices and rights

You may ask to access, correct, or delete your personal information by emailing support@thelotusgroup.us. Depending on where you live, you may have additional rights under state law.

Children

Our website is intended for businesses and adults and is not directed to children under 13.

Changes

We may update this policy from time to time. The date at the top shows when it was last updated.

Contact

The Lotus Group, Houston, Texas, United States · support@thelotusgroup.us · (205) 861-0240 · 9am–5pm CT, Monday–Friday