Return & Refund Policy

Return window

You may request a return within 30 days of delivery. Contact us first at support@thelotusgroup.us with your order number; returns sent without approval may not be accepted.

Eligible items

Items must be unused, in their original sealed cases, and in resalable condition.

Because they are made to your specifications, custom-printed products cannot be returned unless they arrive defective or differ from your approved proof. Free samples cannot be returned.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, tell us within 7 days of delivery and include photos. We will send a replacement or issue a refund at no cost to you, including return shipping.

Return shipping

For returns that are not due to our error, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Subscriptions

Recurring orders can be paused, changed, or cancelled at any time before the next shipment is processed. Shipments already processed follow this return policy.

Contact

The Lotus Group, Houston, Texas, United States · support@thelotusgroup.us · (205) 861-0240 · 9am–5pm CT, Monday–Friday