Shipping Policy

Where we ship

We ship to addresses in the 48 contiguous United States. For Alaska, Hawaii, U.S. territories, or international delivery, contact us before ordering for a quote.

Shipping cost

Standard shipping is free on orders delivered within the 48 contiguous U.S. states.

Free sample orders (up to eight items) ship for a flat $9.95.

Processing and delivery times

In-stock orders ship from the closest of our warehouses in Houston, TX; Reno, NV; Chicago, IL; and Philadelphia, PA. Most in-stock orders leave our warehouse within 1–3 business days, and ground delivery usually takes 1–5 business days after shipment.

Custom-printed orders are made to order. Lead time is typically 10 weeks or more after artwork approval.

Tracking

You will receive a shipping confirmation email with tracking details once your order ships.

Damaged or missing shipments

Please inspect your delivery on arrival. If anything is damaged, missing, or incorrect, contact us within 7 days of delivery with your order number and photos so we can make it right.

Contact

The Lotus Group, Houston, Texas, United States · support@thelotusgroup.us · (205) 861-0240 · 9am–5pm CT, Monday–Friday